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FAQ

PRODUCT

What are Indosole made of?

Footbed:

30% Natural Rubber

30% Recyceld EVA

40% EVA

Sole:

100% Recycled Tire

Straps:

Custom made fiber using less water & dye

Where are Indosoles made?

Indosoles are proudly made in Indonesia! We use high-quality natural and recycled materials which are locally sourced in Indonesia. Each pair is assembled with care and feature a hand sewn upper and our signature recycled tire soles.

Are Indosoles waterproof?

YES. Indosoles are 100% waterproof and made to get wet and withstand nature's elements. Our signature tire tread bottoms even offer superior grip on slick and muddy surfaces. 

Are Indosoles durable?

Not only is our use of recycled tire soles beneficial for the environment, but it also creates the most durable sandal sole out there. Combine this with our natural rubber footbeds and durable Vegan ENVRO Fibre, you get a Sandal that will last many seasons. To ensure defects don't hinder performance, we offer a one year warranty on any product defects.

As a retailer, how can i get Indosole products in my store?

You may apply to become a dealer here:

https://indosole.com/pages/application

Can i leave my indosoles out in the Sunshine or direct heat?

No, please be careful with your sandals being left in direct sunshine. They are made of natural rubber on the footbed which will warp in high temperatures or extended periods of time in direct sunlight. Make sure to leave them in the shade and in a cool spot when you are not wearing them. 

Are my Indosoles sun resistant?

Leaving Indosoles in the sun for extended periods of time or in heat such as 75 degrees F upwards will unfortunately cause them to shrink. 

Warranty

Warranty

Yes. We offer a 2 years warranty on any product defect or issues related to the product or its construction. To redeem your warranty pair of sandals, please contact us

Refund / exchange

Refund / exchange

In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your goods, without giving any reason.

To exercise this right, you must inform us of your decision to withdraw by means of a clear statement via our contact form. After notifying us, you then have 14 days to return the goods.

Shipping

How much is the Free Shipping threshold?

France : above 50€
Europe : above 100€
Switzerland, UK, Norway and Irland : above 150€

How long will it take to get my order?

We'll usually ship your order within 1-2 days. Shipping usually takes between 3-5 business fays. All products are shipped from our warehouse in France.

Free shipping

Free shipping in Europe*

Customer Service

We are available from monday to friday to answer your questions : +33 6 27 34 10 03

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Have questions? Get in touch with us at any time.

Contact us

Need to contact us ? Just send us an e-mail via our contact page